Saturday, July 24, 2010

Your PayPal Account Access Has Been Restored

In less than 24 hours of submitting the documents, my friend received this e-mail from Paypal telling him that his Paypal Account Access has been restored. This was the first e-mail which he opened early the next morning. When his account was restored, he described the feeling to somewhat like the same feeling when you have a stubborn splinter finally removed or a hangnail finally clipped.

--- On Tue, 7/13/10, wrote:

> From:
> Subject: Your PayPal Account Access Has Been Restored
> To: xxx
> Date: Tuesday, 13 July, 2010, 10:32 PM

Hello xxx,

Our review is complete and we have restored your account.

We appreciate your patience and thank you for your help in making PayPal
the safest and most trusted online payment solution.


Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.

Copyright © 1999-2010 PayPal. All rights reserved.

Consumer advisory- PayPal Pte. Ltd., the holder of PayPals stored value
facility, does not require the approval of the Monetary Authority of
Users are advised to read the terms and conditions carefully.

PPID xxx

However, the issue is not yet over. As I mentioned in my other blog "Paypal Problems in the Philippines 8", I said there that "Step 3 is the most crucial for my friend's case by the way". What is step 3 again of the Paypal resolution process. Let me refresh your memory.

Step 3 - Payment is completed or reversed

Depending on the outcome of the investigation, the payment will be completed or reversed.

So my friend, e-mailed the merchandiser to notify him that the issue is cleared already on his side. For the merchant's reply, you'll have to read the next blog.


Just kidding....

Anyway, the merchandiser replied the same day, July 14, telling my friend that the payment is still not clear on his side.

Oh no! What does this mean? My friend returned to his Paypal account and checked the steps and notifications. The once previously numbered tasks for verification is gone which means he was able to verify everything. The only thing left unresolved is the open case. Please note that my friend was able to lift his limited access account by July 13 and he informed the merchandiser July 14. However, according to Paypal's history of cases, they sent a letter to the seller on July 15, 2010. This is a day after my friend's account was cleared. The merchandiser responded the same day which resulted to the transaction being reversed. Hence, when my friend informed the merchandiser on July 14 that his account was cleared already, Paypal was still in the process of going from Step 2 to 3 of the resolution process.

What is Step 2 again, you may ask?

Step 2 - PayPal reviews transaction

PayPal reviews the details of transaction and may request additional information from you.

Date Actor Action Details
Jul 15, 2010 PayPal Transaction reversed and case closed
Jul 15, 2010 PayPal Email sent to seller
Jul 12, 2010 Seller Response received from seller
Jul 12, 2010 PayPal Email sent to seller
Jul 10, 2010 PayPal Email sent to seller

For what to do after your transaction was reversed, you have to read the next blog. Seriously dude, because I have a play to watch, Equus, from the Repertory Philippines. So see you soon!

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