After receiving an alert for additional information, it was only natural that my friend checked out his account right away. After checking his account, he noticed that it wasn't just a case of "additional information required" on his profile but his actual account was frozen. The funny thing is, he can continually receive money but cannot withdraw. He cannot also send money if he wants to buy something using Paypal. My friend knows this will be a looming problem since he just sent money to a merchant. Still, my friend did what Paypal asked him to do: Updated his profile; Respond to the notificationa and confirmed his credit card.
The e-mail sent by Paypal to notify my friend that his account has a status of "Paypal limited account access" can be found below.
As part of our security measures, we regularly screen activity in the
PayPal system. During a recent screening, we noticed an issue regarding
We have reason to believe that your account was accessed by a third party.
We have limited access to sensitive PayPal account features in case your
account has been accessed by an unauthorized third party. We understand
that having limited access can be an inconvenience, but protecting your
account is our primary concern.
Case ID Number: xxx
For your protection, we have limited access to your account until
additional security measures can be completed. We apologize for any
inconvenience this may cause.
To review your account and some or all of the information that PayPal used
to make its decision to limit your account access, please visit the
Resolution Center. If, after reviewing your account information, you seek
further clarification regarding your account access, please contact PayPal
by visiting the Help Center and clicking "Contact Us".
We thank you for your prompt attention to this matter. Please understand
that this is a security measure intended to help protect you and your
account. We apologize for any inconvenience.
PayPal Account Review Department
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
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