Sunday, July 18, 2010

Paypal Problems in the Philippines 4

After complying for the additional information required by Paypal, my friend received another e-mail asking him to confirm is credit card. Automatically, my friend called his bank and asked for this verification code. The customer representative did not understand right away the instruction and gave me the merchant's name and code. It was explained patiently that the code being asked will bear Paypal's name and there will be a four-digit code attached to its name. Finally, the customer representative gave an answer that the transaction is still floating and that the code required will not be available within 24 hours when the transaction is verified.

My friend knows it is not the bank's fault since it is really the S.O.P. for transactions; however, he was expecting to get the merchandise from the merchant at the soonest possible time and this delay is really unnecessary. So who to blame or in this case is there really somebody to blame?

-- On Fri, 7/9/10, wrote:

Subject: Confirm your debit or credit card
To: "xxx"
Date: Friday, 9 July, 2010, 10:24 AM


Confirm your card

Dear xxx,

We noticed that you added your debit or credit card to your PayPal account on Jul 8, 2010. This is the first step of our verification process which let's us know that you're in control of your card. It also helps to prevent your details from accidentally falling into the wrong hands.

As part of the verification process, we made a small, refundable charge to your card to generate a 4-digit PayPal code (similar to a pin number) which you'll need to complete verification.
Sample card statement

How to confirm your card and complete verification:

1. Check the description field of your credit card statement or bank statement (for debit card) for your 4-digit code (pin number) and the word 'PayPal' or 'PP'. Some examples to help you recognise your code:
* For Visa/AMEX/JCB:
* For MasterCard:
2. Log in to your PayPal account again and go to your 'Overview' page
3. Click 'Confirm my debit or credit card'
4. Enter your 4-digit code (1234 or 4321) to complete verification.

Don't worry. The small amount we have charged you will be refunded to your PayPal account within 24 hours after you complete the process.

Click here for a more detailed step-by-step guide to verification.

When you're done, you'll have additional account benefits - no limits on the amount of money that you can send or withdraw using your PayPal account. However, if you're not verified, please note that you will have a limited amount that you can send or withdraw until you complete verification by confirming your credit card.


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Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.

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Consumer advisory- PayPal Pte. Ltd., the holder of PayPal’s stored value
facility, does not require the approval of the Monetary Authority of Singapore.
Users are advised to read the terms and conditions carefully.

PayPal Email ID xxxx

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